Shipping Information

About Shipping

Free shipping on all orders. There is no minimum purchase amount. Affected by peak season, there will be a certain delay in shipment.

Processing Time

We usually ship within 2-7 working days. If we are unable to ship the goods within the specified time, we will contact you and inform us when we expect to ship the goods, and ask if you want a full refund.

Due Time

Before shipment, Caroma usually needs to prepare the product, conduct strict quality control tests and carefully package the items. Therefore, processing time and delivery time are separated. Total delivery time = processing time + shipping time. The estimated total delivery time is about 9-12 working days. (Products will be ordered according to supply and demand, and the time will be flexibly adjusted.) Please understand and wait patiently.

Delivery Location

We only ship to the United States, Europe (EU countries), the United Kingdom.

United States

Continental United States（Including 48 local states and 1 special zone）：Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Washington, DC where the capital is located.

Unreachable Areas：Areas other than the continental United States, namely Alaska, Hawaii, American Samoa, US Virgin Islands, Guam, Puerto Rico, Palau, Northern Mariana Islands, Marshall Islands, Micronesia, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Palmyra Atoll, Midway Island, Navassa Island, Wake Island and other areas and APO/FPO military addresses.

Europe

European countries include: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Spain, Slovakia, Slovenia, Malta, Cyprus, Czech Republic, and Monaco.

Unreachable Areas：

• Countries include Switzerland, Liechtenstein, Andorra, San Marino, Vatican City, Norway, Iceland, Albania, Kosovo, Georgia, North Macedonia, Moldova, Belarus, Ukraine, Russia, Turkey, Bosnia and Herzegovina, Montenegro and Serbia.
  

• Regions include Åland Islands (Finland), Campione d’Italia (Italy), Livigno (Italy), Canary Islands (Spain), Ceuta (Spain)
  Melilla (Spain), Northern Cyprus (Cyprus), Faroe Islands (Denmark), Greenland (Denmark), Mount Athos (Greece)
  Netherlands Non-European Territories (Netherlands), France Overseas Territories and Departments (France).

United Kingdom

The British mainland: England, Wales, Scotland, Northern Ireland 4 constituent countries.

Unreachable Areas: British overseas territories, namely Guernsey, Jersey, the Isle of Man, Gibraltar, Channel Islands, British Antarctic Territory, British Indian Ocean Territory, Saint Helena, Ascension and Tristan da Cunha, Bermuda, Turks and Caicos Islands, Cayman Islands, British Virgin Islands, Anguilla, Montserrat, Falkland Islands, South Georgia and South Sandwich Islands, Pitcairn Islands and Akrotiri and Dekelia.

Note:

Shipping from US/EU/UK warehouses, The delivery time is 9-12 working days, and the shipping is free.

Shipping from CN（China）warehouse, The delivery time is 15-35 working days, and the shipping is free.

Please note that some products have restrictions and some products cannot be shipped to international destinations.

When you place an order, we will estimate the delivery date for you based on the availability of your goods and the delivery method you choose. Depending on the product order you selected, usually during the checkout period, the estimated shipping date will be displayed on the shipping quotation page.

Shipping Location

American Local Warehouse --- Only for US Plug Items

US East - Morris County Warehouse, New Jersey

US West - Los Angeles Warehouse, California

European Local Warehouse --- Only for EU/UK Plug Items

Czech - Prague Warehouse

Poland - Słubice Warehouse

Britain - Birmingham Warehouse

China Local Warehouse --- Suitable for a variety of Items

China - ShenZhen Warehouse

China - Hong Kong Warehouse

Delivery Reminder

Orders with invalid/incomplete addresses will be put on hold for one to two business days. We will contact you via phone or email to confirm the address. If we do not receive your message within the above time frame, the order will be sent to the address entered. You are responsible for any additional costs that may be incurred by invalid addresses.
Rejected/Undeliverable Shipments: For shipments returned to us due to rejection or undeliverable, we will refund 80% of the product cost minus shipping (two-way). Service fees (maintenance, certification, etc.) are guaranteed but not refundable. If the buyer initiates a credit card refund for a rejected shipment, the buyer agrees to pay all refunds and related fees incurred by us. Unless we make a mistake, shipping and handling fees are not refundable.

Related Taxes

We currently offer duty free service for most items and you will no longer have to pay import duties, duties and related import duties (if any).
Some countries require excise tax on certain special categories or cross-border goods. Due to the different tax rates in different countries, we cannot pay the consumption tax for you, please pay the customer yourself. 

If you have any questions, please contact us

You can contact us by email: ecaroma.service@gmail.com